Unleash operational excellence in your financial landscape with our managed services
Experience unparalleled financial agility and unlock the potential of your OneStream investment with expert support from our Managed Service Operations (MSO). Whether you're working on a OneStream environment built by Ascend or another partner, our expert team can optimize and manage your financial operations seamlessly, allowing you to focus on strategic initiatives that drive business growth.
Proud to deliver 100% client success
What is MSO?
Ascend Partners' MSO is a comprehensive service offering that provides access to our elite team of OneStream and finance experts on a flexible, subscription-based contract. MSO provides end-to-end care to optimize your entire OneStream stack, including user support, financial close tasks, application stability, training and infrastructure maintenance. By streamlining financial processes, offering proactive support, enhancing security and optimizing performance, our MSO unleashes the full potential of OneStream, empowering confident, data-driven decision-making while ensuring compliance and operational excellence.
Your dedicated OneStream experts
Our Managed Service Operations (MSO) catalyzes an enhanced OneStream journey. Our deeply experienced team of OneStream, finance and technical experts deliver comprehensive care to optimize your entire OneStream stack on a flexible, scalable contract. We support your finance teams when and where you need it, whether through day-to-day admin, training and support, or enhanced development and customization. Our white-glove service offering means your OneStream ecosystem and workflows remain optimized for peak performance, empowering your organization to focus on strategic initiatives and make confident, data-driven decisions.
How it works
Assessment and planning
A thorough evaluation of your existing OneStream environment occurs in this initial phase. We collaborate closely with stakeholders to define clear business objectives and outcomes. The outcome is a customized plan that outlines the scope of MSO services, optimization strategies and key milestones.
Implementation and onboarding
Once a tailored plan is created, the execution phase begins. This involves implementing agreed-upon measures such as setting up user support systems, optimizing financial processes and enhancing security. We ensure a smooth onboarding process for stakeholders and end-users, acquainting them with the MSO framework and any new procedures.
Ongoing support and optimization
The heart of MSO lies in continuous support and optimization. We provide unwavering user support and conduct training sessions to enhance end-user proficiency in OneStream. The team proactively optimizes financial processes by identifying bottlenecks and introducing automation or enhancements for increased efficiency. Continuous monitoring of OneStream's performance allows for real-time adjustments to ensure ongoing optimization.
Feedback and continuous improvement
Your MSO journey evolves through feedback and continuous improvement. We actively collect feedback from end-users and stakeholders, using insights to refine the MSO process iteratively. This ensures that our services are effective and continuously align with your changing business requirements and organizational goals.
Why choose MSO?
Operational efficiency
Streamline financial close and reporting processes to ensure constant personnel coverage. Leverage automation and optimization strategies to achieve faster and more accurate cycles, even during peak periods.
Proactive service
Receive expert support and change management, ensuring a proactive approach to system changes, upgrades and troubleshooting to minimize disruptions.
Enhanced security and compliance
Safeguard sensitive financial data with robust security measures, including data encryption, access controls and comprehensive audit trails, ensuring compliance with regulatory requirements.
Optimized performance
Continuously monitor and enhance the performance of your OneStream platform, going beyond basic maintenance to unleash the system's full potential.
User support and training
Access our expert team for ongoing, on-demand user support and training, ensuring that end-users are proficient in utilizing OneStream features and functionalities to maximize the platform's capabilities.
Strategic focus
Free up valuable time and resources from routine processes, allowing organizations to focus on strategic initiatives, data-driven decision-making and value-added analyses across the enterprise.
Service tiers
Address general user support inquiries
User access provisioning
Metadata management
Basic report / form creation
Manage OneStream Cloud Services interactions
Change control and migration
End user training
Audit support
Period roll-forwards / locking
Create complex reports and dashboards
Improve / troubleshoot perfromance
Implement new functionality / upgrades
Business rule / integration troubleshooting
Technical / infrastructure troubleshooting
Application enhancements / redesign
Tier 1
Support
Tier 2
Support
Tier 3
Service
Tier 4
Service
Core support tasks handled by your dedicated OneStream Administrator(s)
Advanced services delivered by our OneStream consultants
Inquire about our managed services
Frequently asked questions
What if my OneStream platform was implemented by someone other than Ascend Partners? Am I still eligible for MSO?
Yes, you are still eligible for MSO! Ascend Partners is equipped to support any OneStream ecosystem, even those originally implemented by other groups.
Does my existing OneStream platform need to be reconfigured in order to subscribe to MSO?
This can vary, as every OneStream environment is different. As part of our assessment, our team will review your current OneStream environment to determine whether your existing solution serves your needs, recommend areas to improve to enhance your experience or troubleshoot aspects that may require reconfiguration.
In most cases, we’re able to support you through MSO right away, with minimal changes to your current configuration. In very rare cases, a OneStream rebuild may be recommended to resolve deeper technical issues not addressed during the initial implementation. Either way, our team is here to help you assess your options and choose the right course of action to help you meet your goals.
We have an in-house OneStream administrator on our team. Do we still need MSO?
MSO can still be beneficial, even if your organization already has an in-house administrator or team to manage day-to-day tasks. With Ascend MSO, your in-house team has on-demand access to the collective knowledge of our team of OneStream, finance and technical experts. This means less time searching user forums or waiting on support lines — and more time on high-impact tasks.
Our team is also available to provide coverage during peak periods or in times of employee leave or turnover, minimizing disruptions to your workflows. Our team is here to provide interim admin support or training when a new employee onboards.
What if my needs change? Is my MSO contract flexible?
Industries we serve
From real estate to manufacturing, mining and everything in between, discover why OneStream is the CPM of choice for over 1,200 global enterprises across all verticals.
Why Ascend?
Our team possesses the perfect combination of technical expertise and extensive knowledge to provide cutting-edge solutions that perfectly align with the constantly evolving technological landscape of today and tomorrow.
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